We completely understand how frustrating it is to see your order marked as delivered to the wrong location. If this has happened, please contact our support team, and we’ll be able to help you locate your order or get it to you. If an incorrect addre

We completely understand how frustrating it is to see your order marked as delivered to the wrong location.If this has happened, please contact our support team, and we&#x2019;ll be able to help you locate your order or get it to you.If an incorrect address has been entered at checkout for your order, there are no guarantees that this can be amended before it is dispatched.You can change your delivery address for up to 15 minutes after your order is placed by visiting your <a href="https://account.sculpd.com/orders">My Account</a> area.We will not be able to refund any orders that are made to incorrect addresses. If you wish to get a parcel redelivered once it is returned to us, this would be subject to a re-delivery charge. Our customer team can help guide you through this process.

My order has been delivered to the wrong location.

Orders made to countries outside of US, Canada, UK, or EU may take 4-5 weeks to be delivered. While we do our best to ensure your order arrives on time, some delays may be beyond our control. These may include:. We recommend keeping an eye on your tr

Orders made to countries outside of US, Canada, UK, or EU may take 4-5 weeks to be delivered.While we do our best to ensure your order arrives on time, some delays may be beyond our control. These may include:<ul><li>Severe weather conditions</li><li>Shipping carrier delays</li><li>Customs processing (for international orders)</li><li>Natural disasters</li><li>Holidays or peak seasonal volumes</li><li>Public health disruptions (e.g., COVID-19)</li><li>Acts of war or terrorism</li><li>Incorrect or incomplete shipping addresses</li></ul>We recommend keeping an eye on your tracking updates. If your order is significantly delayed, feel free to reach out to our support team &#x2014; we&#x2019;re here to help.

How long do international orders take to arrive?

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Delivery Questions

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Ordering Questions

What pottery pieces can I make?

Is your clay gluten free?

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What can I use to work with my clay on?

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How do I paint and varnish my pottery creations?

How do I clean up after my pottery making session?

How long does the clay last?

Is the clay food-safe e.g. mugs or plates?

How long does the clay take to dry?

Can I get my clay piece fired at a local kiln?

Do I need a kiln?

Will my piece be waterproof?

Pottery Kit

Is the clay safe for children or pregnant women?

Can your clay potentially give someone silicosis?

How durable are the finished pieces?

Safety

What’s in the Sculpd Ultimate Pottery Bundle?

Bundles

Product Questions

What is the Slab-Building Method?

Tips for Slab-Building Method

Do we have to wait for 8 hours or until “leather-dry” before stenciling?

Clay Questions

How much does it cost to return my order?

I’ve already returned my order, how do I get my refund?

Returns Policy

My parcel says it’s been delivered but I haven’t got it?

How long will it take to arrive? - USA

How long will it take to arrive? - Canada

How long will it take to arrive? - UK

How long will it take to arrive? - EU

Shipping Timeframe

Some of my items are missing from my order.

My parcel or something inside is damaged

Clay is too dry or hard to work with

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I'm an influencer and would like to explore collab opportunities, how can I do it?

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General Questions