Order Issues

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Sculpd

Find answers to common issues with Sculpd products — from missing or damaged items, and more.

Product Issues

Can I add something to my order?

Can I change my shipping address?

I'd like to cancel my order

I never received an order confirmation email

Has my order been shipped?

Can I add a gift note?

How do I apply a discount code to my order?

Can I use more than one discount code?

Ordering Questions

What pottery pieces can I make?

Is your clay gluten free?

Is your clay vegan?

What can I use to work with my clay on?

What paints can I use on my pottery piece?

How do I paint and varnish my pottery creations?

How do I clean up after my pottery making session?

How long does the clay last?

Is the clay food-safe e.g. mugs or plates?

How long does the clay take to dry?

Can I get my clay piece fired at a local kiln?

Do I need a kiln?

Will my piece be waterproof?

Pottery Kit

Is the clay safe for children or pregnant women?

Can your clay potentially give someone silicosis?

How durable are the finished pieces?

Safety

What’s in the Sculpd Ultimate Pottery Bundle?

Bundles

Product Questions

What is the Slab-Building Method?

Tips for Slab-Building Method

Do we have to wait for 8 hours or until “leather-dry” before stenciling?

Clay Questions

How much does it cost to return my order?

I’ve already returned my order, how do I get my refund?

Returns Policy

My parcel says it’s been delivered but I haven’t got it?

How long will it take to arrive? - USA

How long will it take to arrive? - Canada

How long will it take to arrive? - UK

How long will it take to arrive? - EU

Shipping Timeframe

My order has been delivered to the wrong location.

How long do international orders take to arrive?

Shipping Locations

Delivery Questions

Some of my items are missing from my order.

My parcel or something inside is damaged

Clay is too dry or hard to work with

I'm an influencer and would like to explore collab opportunities, how can I do it?

Partnership

General Questions